1. Information We Collect

We collect information when you:

• Submit forms on our website
• Book appointments or request services
• Contact us by phone, SMS, or email
• Interact with AI-powered chat, call flows, or automation tools
• Visit our website and allow cookies or analytics tools

This may include:

• Name
• Email
• Phone number
• Business information
• Service requests
• IP address
• Device/browser information
• Interaction logs with our AI receptionist or CRM system

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our automation and CRM services
• Respond to inquiries and support requests
• Run follow-up workflows and appointment reminders
• Analyze website performance and user behavior
• Improve AI receptionist accuracy
• Send transactional or marketing communications (with consent)

3. Cookies & Tracking Technologies

We use cookies to:

• Improve user experience
• Analyze traffic and site performance
• Support AI-driven features
• Measure marketing effectiveness

You can manage cookie preferences through your browser or through the cookie consent banner on our website.

4. Data Sharing

We may share information with:

• Service providers (hosting, analytics, CRM tools, SMS providers)
• AI and automation platforms necessary for our services
• Compliance or legal authorities if required

We do not sell your personal information.

5. Data Security

We use industry-standard security measures to protect your data, including encrypted storage, secure authentication, and controlled access.

However, no system is fully secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may request to:

• Access your data
• Update or correct information
• Delete your data
• Opt out of marketing communications

To make a request, contact us at:
[email protected]

7. SMS & Communications Policy

By submitting your phone number, you agree to receive:

• Appointment reminders
• Service updates
• Follow-up messages
• Marketing messages (if you explicitly opt in)

Message & data rates may apply.
Text STOP to unsubscribe.

8. Changes to This Policy

We may update this Privacy Policy at any time.
The updated version will always be posted on this page.

9. Contact Us

If you have questions, contact us at:
[email protected]

SourceFlow Automation

Cedar Park, Texas